SHIPPING POLICY

Thank you for shopping with The Planter Studio. Many of our products are made to order, and we take care in preparing each planter before shipment.

ORDER PROCESSING

Our planters are made to order and require processing and production time before they are shipped.

Processing time is separate from the shipping transit time shown at checkout. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

During periods of high order volume, holidays, or for larger and custom orders, additional processing time may be required.

If an unexpected delay significantly affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

U.S. SHIPPING

We currently ship within the United States.

Available shipping options include:

Standard Shipping — $8.00
Estimated transit time: 3–5 business days after the order has been processed and shipped.

Free Standard Shipping
Available on qualifying orders of $70 or more. Estimated transit time: 3–5 business days after the order has been processed and shipped.

Express Shipping — $15.00
Estimated transit time: 1–2 business days after the order has been processed and shipped.

Shipping options and rates available for your specific order will be displayed at checkout.

Please note: Express Shipping reduces carrier transit time but does not eliminate the production or processing time required for made-to-order products.

SHIPPING TIMES

All delivery dates and transit times are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier delays, transportation disruptions, holidays, or other circumstances outside our reasonable control.

Business days do not include weekends or U.S. federal holidays.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible at theplanterstudio.us@gmail.com.

We will make reasonable efforts to update an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.

TRACKING

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

LOST, DAMAGED, OR INCORRECT ORDERS

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at theplanterstudio.us@gmail.com with your order number and photos of the product and packaging.

We will review the issue and work with you toward an appropriate resolution.

If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. You may also contact us for assistance.

CUSTOM AND LARGE ORDERS

Custom colors, custom sizes, personalized configurations, bulk orders, and larger multi-planter orders may require additional production and processing time.

When appropriate, estimated timelines for custom or large orders may be communicated separately.

INTERNATIONAL SHIPPING

At this time, we do not offer international shipping through our online store.

CONTACT US

If you have questions about shipping or an existing order, please contact:

The Planter Studio
Email: theplanterstudio.us@gmail.com
Website: theplanterstudio.com