Refund policy
Returns & Refunds
We want you to love your purchase from The Planter Studio. If you are not completely satisfied with a standard, non-custom item, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, the item must be unused, undamaged, and returned in its original condition. Please contact us before sending any item back so we can provide return instructions.
Returns sent without first contacting us may not be accepted.
Once your return is received, we will inspect the item. If the return is approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Return Shipping
For returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We strongly recommend using a trackable shipping service when returning an item. The Planter Studio is not responsible for return packages that are lost or damaged in transit.
Custom & Personalized Orders
Custom and personalized orders are made specifically for you and are considered final sale. This includes custom colors, custom sizes, personalized designs, special configurations, and other products made according to a customer's specific request.
Custom and personalized items cannot be returned, exchanged, or refunded due to a change of mind or customer preference.
This does not apply if the item arrives damaged, defective, or materially different from what was ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible and include your order number and photos showing the issue.
We will review the issue and work with you to make it right. Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.
Please keep the item and its packaging until we have reviewed your claim, as we may request additional photos or require the item to be returned.
Non-Returnable Items
The following items cannot be returned:
• Custom or personalized products
• Items that have been used, installed, altered, or damaged after delivery
• Items returned outside the return period
• Gift cards, if applicable
Cancellations
Because our planters are made to order, we begin preparing orders as quickly as possible. If you need to cancel or modify an order, please contact us as soon as possible.
We will make every effort to accommodate your request, but we cannot guarantee that an order can be changed or canceled once production has started.
Custom orders cannot be canceled once production has begun.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method. Shipping charges and return shipping costs are not refundable unless the return is the result of an error on our part or the product arrived damaged or defective.
Contact Us
If you have questions about a return, refund, damaged item, or cancellation, please contact The Planter Studio through our Contact page.